April 2018 - Hilton HPS

Monthly Archives: April 2018

It was great to be able to spend yesterday with around 300 other resource planning professionals in Harrogate at The Forum Customer and Strategy Planning Conference 2018. Many thanks to the organisers for the invite. The contact centre sector has … Continue reading

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We have been using the Waypoint workforce planning application to complete a series of analyses comparing data over time to inform the next round of budget-setting for a retail client. Waypoint is used to calculate standard hours and attendance time … Continue reading

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