Category Archives: Blog


Being SMART As we near the end of the 7% solution programme, there is one more activity that you should be thinking to optimise. In order to improve efficiency I have covered some of the practical steps you can take … Continue reading


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Visual Clues & Cues Following on from tip #5 is the second technique for driving the benefits identified in this 7% solution series. We have moved on now to establishing countermeasures so that the practical process improvement and performance management … Continue reading


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Previous articles have provided 4 tips on practical steps you can take to improve the efficiency of your workforce. You may be well on your way to your 7% solution for increasing operational efficiency, or you may need some new … Continue reading


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So by now everyone of your workforce could be ‘at work’ for an extra 20 minutes per shift. Think what you could do with that extra capability? Because if you have followed the first three tips you could be more … Continue reading


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It’s well within your reach to deliver half of your 7% solution if you follow the first two tips in this series. Firstly, use your higher performers as the benchmark and look to improve performances at the lower end of … Continue reading


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The first practical step to implementing your 7% solution is to tackle the largest segment of non-value added time. That is, the 0.94 hours lost when average performance is below ‘standard’ This is a typical representation of individual performances. I … Continue reading


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I’ll be honest, for benchmarking I could have chosen any number from 1-15% so 7% seems like a reasonable target for the average business. I can say this with confidence because all the research indicates that UK businesses are lagging … Continue reading


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Setting the scene for the 7% solution The slide below is a typical example of how a shift can be broken down into categories of activity. As well as the standard factors that you would normally see (breaks, allowances and … Continue reading


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An ugly duckling turning into a swan I worked with a company more recently that had failed to recognise the problems that were being aggravated by a poor operational workforce planning process. Establishing that a lack of skills was a … Continue reading


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Bad data in, ugly information out…. On the face of it, a company that I joined in the early 2000s had a fully functional operational workforce planning process in place. Their model was one of the more sophisticated ones that … Continue reading


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