Category Archives: Talking Points



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Episode 2 has a nice cameo featuring a discussion on the impact of ‘time and motions’ activity on factory life in the 70’s. https://www.bbc.co.uk/programmes/b0bk9dqc


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Standard Minute Values To all operations managers, you should know that if you are forecasting labour plans without the benefit of standard minute values it is very likely that you will be over-estimating your requirements by around 10-15%. Think for … Continue reading


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A number of retail companies have been called out recently about their approach to managing production targets in their logistics operations and the way that they are perceived by the employees who are being assessed. Amazon are the latest company … Continue reading


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It was great to be able to spend yesterday with around 300 other resource planning professionals in Harrogate at The Forum Customer and Strategy Planning Conference 2018. Many thanks to the organisers for the invite. The contact centre sector has … Continue reading


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